Digital Government Transformation MOOC

Application Procedure


    The Digital Government Transformation Massive Open Online Course (MOOC) incorporates open lessons both on pre- and post- graduate level that offer to participants the opportunity to study high quality courses online.

    It has been developed in the context of the GOV 3.0 Project by Digital Government experts and academicians from the project consortium, including various researchers from UNU-EGOV.

    Why this program?

    The changes in the way public services are provided indicate distinct stages of the digital government evolution. The Digital Government Transformation MOOC will cover these stages from the basics of information systems (IS), through Government 1.0 (digital transformation foundations) and Government 2.0 (collaborative government) to Government 3.0 (disruptive technologies in data-driven policy – making and public service).

    Who is it for?

    This course does not require previous knowledge and it is suitable for anyone wishing to learn the basics of digital government transformation, this includes civil servants at the various levels of public administration, private sector, NGOs and civil society.

    It can be as well of interest for any organization wishing to train their employees in such a way that they can transform knowledge into practical applications.

    The particular way of transmission of knowledge will lead to training provision of participants, by creation of expertise on the area of Digital Government and appliance of its principles in everyday life of citizens.


    The course is self-paced. You can start and finish the course at any time you like.


    After the successful completion of the five module groups, you will get a certificate on “Basics of Digital Government Transformation” issued by the Erasmus+ Government 3.0 Consortium. It is equivalent to 2 European Credit Transfer and Accumulation System (ECTS) credits and 5 Online Continuing Education Units (CEUs).

    If you wish, you can choose the modules you want to take (there is no need to complete all the modules). However, please be aware that this will not grant a certificate.


    The course is free of charge.

    All the materials of this course and its modules have Copyright 2019, ERASMUS+ Knowledge Alliance GOV3.0 Project, “Scientific Foundations, Training and Entrepreneurship Activities in the domain of ICT-enabled Governance” and are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike (CC-BY-NC-SA) 4.0 International License.

  • To enrol on this course and access the various modules, do the following:

    • Create an account here.
    • You will receive an email to confirm your account.
    • You can start and finish the course at any time you like. The indicative duration is 30 days.
  • The Course Syllabus is available here.

    1. Gov 1.0: Foundations of digital government

    The course provides an introduction into the topic of digital government and describes current efforts in standardisation, interoperability initiatives (including the EIF and OOP), and the questions of managing innovation in the public sector.

    • 1.1. Introduction to e-Government and Information Society Principles
    • 1.2. Digital Government and Service Innovation
    • 1.3. Standardization and Interoperability
    • 1.4. e-Identity & e-Signature
    • 1.5. Once Only Principle
    • 1.6. Cloud Computing

    2. Gov 2.0: Digital governance and engagement

    This course includes topics related to Government 2.0, which is characterised by the use of web 2.0 technologies in public service. The modules in this course discuss the topics of the open data in governance, e-participation and citizen co-creation, the use of social media for political participation and collaborative governance.

    • 2.1. Digital Government Transformation
    • 2.2. Open Government and Data
    • 2.3. Service Co-creation & Social Media
    • 2.4. E-Democracy & E-participation

    3. Gov 3.0: towards data-driven and evidence-based decision and policy making

    This course represents the innovative aspect of the programme and is based on the Government 3.0 roadmap training actions. This course introduces disruptive technologies providing a background for understanding the Government 3.0 as the next stage in evolution of digital government. Separate modules discuss Big Data (including analytics), Smart City Government and IoT, Machine learning and data mining (including natural language processing and semantic web), Blockchain (and realisation of smart contracting), data driven policy modelling and simulation and the use of AI for decision making in public service. While discussing different individual technologies, the modules are united by an overarching scheme: the collection and analysis of data for evidence-based decisions in the government.

    • 3.1. Machine Learning and Data Mining
    • 3.2. Big Data Analytics & Datafication
    • 3.3. Smart City Government & IoT
    • 3.4. Algorithmic Government
    • 3.5. Policy Modelling & Simulation
    • 3.6. Augmented Reality & Virtual Reality
    • 3.7. Blockchain and Smart Contracting
    • 3.8. Gaming Based Simulation
    • 3.9. Natural Language Processing

    4. Ethics and soft skills

    This course discusses sustainability and societal challenges and Ethics in disruptive technologies, as well as legal foundations, framing the Government 3.0 in the context of wider issues in governance and society. As cross-sectional topics, they are relevant to all the previous module groups.

    • 4.1 Legal Implications of Data-driven Decision Making
    • 4.2 Ethics in Government
    • 4.3 Sustainability Societal Challenges

    5. Entrepreneurship

    The Entrepreneurship course will teach you basic knowledge about starting your own business. It will take you through how to organize your ideas, get to know your market and customers and develop products and services. In addition, it will introduce you to entrepreneurship in the context of government and public organizations.

    • 5.1 Introduction to entrepreneurship related to Digital Government
    • 5.2 Disciplined entrepreneurship
    • 5.3 Customer and Market
    • 5.4 What can you do for your customer
    • 5.5 How do you make money
    • 5.6 How do you design the product
    • 5.7 Public sector innovation
    • 5.8 Legal issues
    • 5.9 Social innovation
    • 5.10 Information Systems in Digital Governance & Entrepreneurship Scenarios