Identifying EGOV Success Factors: Analysing Selected Stage and Governance Models for Digital Service Delivery

  • DATE / TIME:
    2016•06•21    15:00 - 16:00


    ICT investments to date have not achieved the efficiency and effectiveness envisaged. Despite similarities, different countries have achieved vastly different results and may be the result of lacking public-sector governance model and multi-stakeholder cooperation. Similarly, current research does neither address the degree to which governance and cooperation models ensure the successful supply and use of online eServices, nor do existing models for mapping eGovernment progress and success only address supply-side (e.g. UN and European Commission indexes and benchmarks) or technology issues (e.g. Layne & Lee’s and Andersen & Henriksen’s stage models). To address the two gaps identified this PhD will answer the following two questions:

    1. To what degree, and in what way, do governance and cooperation models ensure success supply and use (i.e. demand) of online citizen services?
    2. Can the success factors be mapped and developed into a universal governance model for successful digitisation of public sector service delivery (i.e. supply) and eService take-up (i.e. demand) by citizens?

    The model will be populated by a number of incremental country studies. The research will be completed by 2018.


    Morten Meyerhoff Nielsen works as a researcher at Tallinn University of Technology, Ragnar Nurkse School of Innovation and Governance and is an expert at Democratise. He is currently an Academic Fellow at UNU-EGOV where he focus on ICT-enabled public service delivery and administrative burden reduction. He is a recognised expert on eGovernment with a speciality in: eGovernance, performance management, key performance indicators and tools, citizen portal functionality and structure/architecture, user-friendly and personalised eServices, eParticipation, eDemocracy, eVoting, Web2.0, Gov2.0 and Open Data, ICT and interoperability. Morten guest lecturer at the Maastricht School of Management and at the European Institute of Public Administration. Past employment included the Danish Agency for Digitisation, National IT- an Telecom Agency; Danish Technological Institute, Policy and Business Analysis; European Institute of Public Administration; Centre for the Development of Enterprise; European Commission, DG DEVL; and University of KwaZulu-Natal. For more information:


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