Soares, Delfina
Director
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- INSTITUTE:
- UNU-EGOV
- OFFICE:
- Rua de Vila Flor 166, 4810-445 Guimarães, Portugal
- E-MAIL:
- soares@unu.edu
- PHONE:
- (+351) 253 510 853
Research Interests
- EGOV Measurement and Monitoring
- Electronic democracy and electronic participation
- Electronic Governance
- Information systems interoperability
- Information systems management
- Public administration
Education
- PhD, Information Systems and Technology, University of Minho, Portugal (2010)
- MSc, Management Information Systems, University of Minho, Portugal (1999)
- BA, Systems and Informatics Engineering, University of Minho, Portugal (1994)
Appointments
- Director, United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV)
- Member of the Executive Committee of the Laboratory for the Study and Development of the Information Society (GÁVEA)
- Member of the Board of the Portuguese Chapter of the Association for Information Systems (AIS)
- Member of the Executive Committee of the Portuguese Association for Information Systems (APSI)
Biographical Statement
Delfina Soares is the Director of the United Nations University (UNU-EGOV). Delfina has been associated with the Operating Unit since 2015, when she joined as Adjunct Associate Professor. She has strong ties to UNU-EGOV’s host university, the University of Minho, where she has held various positions over the past 18 years, including Lecturer and Assistant Professor at the Department of Information Systems and as a Researcher with Centro ALGORITMI.
She holds a PhD in Information Systems and Technologies and a MSc in Informatics, both from the University of Minho. Her areas of research and expertise include electronic governance at a national, local and sectorial level, electronic government interoperability and cross-agency collaboration, electronic democracy and electronic participation, and electronic governance measurement and monitoring. She has been member of organizational, programme and scientific committees of multiple conferences, tracks and workshops in the Information Systems and Technology (IST) area and, particularly, in the e-Governance area. Delfina has also participated and supervised national and international research projects in the area of IST in governance, and delivered talks, seminars, and presentations on the theme of e-Governance to postgraduate students and to public administration practitioners.
Delfina is member of the Executive Committee of the Observatory for the Study and Development of the Information Society (GÁVEA), and board member of the Portuguese Chapter of the Association for Information Systems (AIS) and of the Executive Committee of the Portuguese Association for Information Systems (APSI). She is also member of the WG 8.5 (Working Group on Information Systems in Public Administration) of the TC 8 (Technical Committee on Information Systems) of the International Federation for Information Processing (IFIP).
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Articles
- Alarabiat, Ayman, Hujran, Omar, Soares, Delfina and Tarhini, Ali (2021). Examining students' continuous use of online learning in the post-COVID-19 era: an application of the process virtualization theory. Information Technology & People, ahead-of-print(ahead-of-print), n/a-n/a
- Alarabiat, Ayman, Soares, Delfina and Estevez, Elsa (2020). Determinants of citizens' intention to engage in government-led electronic participation initiatives through Facebook. Government Information Quarterly, 38(1), n/a-n/a
Book Chapters
- Susar, Deniz, Soares, Delfina, Alarabiat, Ayman, Lameiras, Mariana and Sarantis, Demetrios, “Regional Challenges and Opportunities” in United Nations E-Government Survey 2020 (New York: United Nations, 2020), 63-85.
- Soares, Delfina, Araujo, Wagner and Carvalho, Joana, “Electronic governance policy measurement, assessment and monitoring: a discussion” in ICT Electronic Government 2017: Survey on the use of information and communication technologies in the Brazilian public sector (São Paulo: Grappa Marketing Editorial, 2018), 173-182.
- Soares, Delfina, Sarantis, Demetrios and Lameiras, Mariana, “Improve cities resilience and sustainability through e-government assessment” in United Nations E-Government Survey 2018: Gearing E-Government to Support Transformation towards Sustainable and Resilient Societies, ed. Aquaro, Vincenzo and Schweinfest, Stefan (New York: United Nations, 2018), 151-175.
Conference Publications
- Sarantis, Demetrios, Soares, Delfina, Susar, Deniz and Aquaro, Vincenzo, Local e-Government Development: Results of an international survey 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2022), Guimarães, 2022/10/04-07.
- Lameiras, Mariana, Soares, Delfina and Amaral, Luís, Communication with Local Governments: An Assessment of E-mail Responsiveness 15th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2022), Guimarães, 2022/10/04-07.
- Kawashita, Ilka, Baptista, Ana Alice and Soares, Delfina, Open Government Data Use by the Public Sector – an Overview of its Benefits, Barriers, Drivers, and Enablers 55th Hawaii International Conference on System Sciences, Hawaii, 2022/01/04-07.
- Ramos, Luís Felipe, Lameiras, Mariana, Soares, Delfina and Amaral, Luís, Who is behind the scenes of the ICT backstage? A study of the ICT resources in local governments 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), Athens, 2021/10/06/08.
- Araujo, Wagner, Soares, Delfina and Carvalho, João Álvaro, International Rankings in E-GOV Strategy Formulation: Appraisal of Their Use and Relevance EGOV-CeDEM-ePart 2021, Granada, 2021/09/07-09.
- Araujo, Wagner, Soares, Delfina, Carvalho, João Álvaro and Carvalho, Joana, A Prescriptive Framework for the Formulation of E-GOV Strategies Taking into Account International Rankings EGOV-CeDEM-ePart 2021, Granada, 2021/09/07-09.
- Ramos, Luís Felipe M., Lameiras, Mariana, Soares, Delfina and Amaral, Luís, The Importance of ICT in Local Governments: Results from a Survey on the Characterization of the ICT Function in Portugal EGOV-CeDEM-ePart 2021, Granada, 2021/09/07-09.
- Lameiras, Mariana, Maria João Costa, Ben Dhaou, Soumaya and Soares, Delfina, Key indicators for justice: evidence-based research for policy-making 13th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2020), Online, 2020/09/23-25.
- Sarantis, Demetrios, Soares, Delfina and Carvalho, Joana, HSWAI: a health sector website assessment instrument 13th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2020), Online, 2020/09/23-25.
- Lameiras, Mariana, Ben Dhaou, Soumaya and Soares, Delfina, Evidence-based research for Intelligent Governments: Lessons learned from the Justice system The 21st Annual International Conference on Digital Government Research (dg.o 2020), Online, 2020/06/15-19.
- Kawashita, Ilka, Baptista, Ana Alice and Soares, Delfina, An Assessment of Open Government Data Benchmark Instruments IFIP WG 8.5 International Conference EGOV-CeDEM-ePart 2020, Online, 2020/08-09/31-02.
- Kawashita, Ilka, Baptista, Ana Alice and Soares, Delfina, E-government maturity models: more of the same? 7th International Conference on eDemocracy & eGovernment (ICEDEG 2020), Buenos Aires, 2020/04/22-24.
- Alarabiat, Ayman, Soares, Delfina and Estevez, Elsa, Municipalities e-Participation initiatives through Facebook: citizens perspective 13th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2020), Online, 2020/09/23-25.
- Lameiras, Mariana, Ben Dhaou, Soumaya and Soares, Delfina, Evidence-based research for Intelligent Governments: Lessons learned from the Justice system 21st Annual International Conference on Digital Government Research (dg.o 2020), Online, 2020/06/15-19.
- Sarantis, Demetrios and Soares, Delfina, Developing Health Sector Website Assessment Instrument: Outcomes from Portuguese Hospitals 6th International Conference on eDemocracy & eGovernment (ICEDEG 2019), Quito, 2019/04/24-26.
- Dutra, Débora and Soares, Delfina, Mobile Applications in Central Government of Brazil and Portugal 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, 2019/04/03-05.
- Dutra, Débora and Soares, Delfina, Decision-making factors for the provision of mobile government solutions 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018), Galway, 2018/04/04-06.
- Almeida, Inês and Soares, Delfina, Characterization of the IST function in Municipalities: A framework and an instrument 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018), Galway, 2018/04/04-06.
- Alarabiat, Ayman, Soares, Delfina, Ferreira, Luís and de Sá-Soares, Filipe, Analyzing e-governance assessment initiatives: an exploratory study 19th Annual International Conference on Digital Government Research (dg.o 2018), Delft, 2018/05-06/30-01.
- Sarantis, Demetrios and Soares, Delfina, Towards Health Sector Web Presence Assessment: Defining Criteria and Indicators 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018), Galway, 2018/04/04-06.
- Santos, Luís and Soares, Delfina, Information Systems in schools: improving governance good-practices 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018), Galway, 2018/04/04-06.
- Ben Dhaou, Soumaya, Lameiras, Mariana, Soares, Delfina and Rohman, Ibrahim, Bridging between Policy-Making and Academic Research: A Within-Case Analysis of the International Rankings for Justice EGOV-CeDEM-ePart 2018, Krems, 2018/09/03-05.
- Carvalho, Joana and Soares, Delfina, Who Is Measuring What and How in EGOV Domain? EGOV-CeDEM-ePart 2018, Krems, 2018/09/03-05.
- Dutra, Débora and Soares, Delfina, An Overview of the Current State of m-Government Research 18th European Conference on Digital Government (ECDG 2018), 2018/10/25-26, Santiago de Compostela.
- Lopes, Nuno, Soares, Delfina S, Nielsen, Morten M. and Tavares, António, Research Gaps on Public Service Delivery 10th International Conference on Theory and Practice of Electronic Governance (ICEGOV2017), New Delhi, 2017/03/07-09.
- Sarantis, Demetrios and Soares, Delfina, From a Literature Review to a Conceptual Framework for Health Sector Websites' Assessment IFIP EGOV-ePart 2017, Saint Petersburg, 2017/09/04-07.
- Sarantis, Demetrios and Soares, Delfina, Literature on Website Evaluation in Health Sector 10th IADIS International Conference Information Systems, Budapest, 2017/04/10-12.
- Alarabiat, Ayman and Soares, Delfina S, Electronic Participation through Social Media 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV2016), Montevideo, 2016/03/01-03.
- Tavares, António, Soares, Delfina S. and Estevez, Elsa, Electronic Governance for Context-Specific Public Service: a Survey of the Literature 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV2016), Montevideo, 2016/03/01-03.
- Alarabiat, Ayman, Soares, Delfina S. and Estevez, Elsa, Electronic Participation with a Special Reference to Social Media – A Literature Review IFIP EGOV-ePart 2016, Guimarães, 2016/09/05-08.
Conference Proceedings
- Kankanhalli, Atreyi, Ojo, Adegboyega and Soares, Delfina ed. Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance (ICEGOV2018) 2018/04/04-06 Galway. New York: ACM Press, 2018.
- Tambouris, Efthimios, Panagiotopoulos, Panos, Sæbø, Øysten, Wimmer, Maria A., Pardo, Theresa A, Charalabidis, Yannis, Soares, Delfina S. and Janowski, Tomasz ed. Proceedings of the 8th IFIP WG 8.5 International Conference, ePart 2016 2016/09/05-08 Guimarães. New York: Springer, 2016.
- Scholl, Hans J., Glassey, Olivier, Janssen, Marijn, Klievink, Bram, Lindgren, Ida, Parycek, Peter, Tambouris, Efthimios, Wimmer, Maria A., Janowski, Tomasz and Soares, Delfina S. ed. Proceedings of the 8th IFIP WG 8.5 International Conference, EGOV 2016 2016/09/05-08 Guimarães. New York: Springer, 2016.
Reports
- Soares, Delfina, Sarantis, Demetrios and Carvalho, Joana (2022). Assessment of Portuguese Hospitals' Websites using HSWAI. United Nations University (UNU-EGOV).
- Soares, Delfina, Sarantis, Demetrios and Carvalho, Joana (2021). HSWAI: Instrument Design and Validation Process. United Nations University (UNU-EGOV).
- Soares, Delfina, Sarantis, Demetrios and Carvalho, Joana (2021). Assessment of the Portuguese Hospitals Websites using HSWAI. United Nations University (UNU-EGOV).
- Soares, Delfina, Sarantis, Demetrios and Carvalho, Joana (2019). Health Sector Website Assessment Instrument: notes on the assessment method. United Nations University (UNU-EGOV).
- Soares, Delfina, Amaral, Luís, Ferreira, Luís, Lameiras, Mariana and Ramos, Luís Felipe (2019). Caracterização da Função TIC/Informática nas Câmaras Municipais Portuguesas. Universidade do Minho.
- Soares, Delfina, Amaral, Luís, Ferreira, Luís and Lameiras, Mariana (2019). Presença na Internet das Câmaras Municipais Portuguesas em 2019: Estudo sobre Local e-Government em Portugal. Universidade do Minho.
- Soares, Delfina, Amaral, Luís, Ferreira, Luís and Lameiras, Mariana (2019). Método de Avaliação da Presença na Internet das Câmaras Municipais Portuguesas (Versão 5.0). Universidade do Minho.
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- Electronic Governance for Context-Specific Public Service Delivery
- Education System for Government Technology Leadership in Colombia
- Digital Government strategy and methodologies
- Foundations of EGOV Measurement, Assessment and Monitoring
- HSWAI – Health Sector Web Assessment Instrument
- UM Barometer: Monitoring the 2017-2021 Action Plan of the University of Minho
- IPIC Local e-Government in Portugal: Good Practices for Government Institutions’ Websites
- Media, Information and Literacy (MIL) MOOC for Government Officials and Policy-makers
- E-Governance and Digital Transformation in Guinea-Bissau
- ICEGOV – International Conference on Theory and Practice of Electronic Governance
- Digital4Justice: Accelerating Digital Transition in São Tomé e Príncipe within the scope of the Justice Modernization Programme
- Digital Transformation within security forces for extensive urban areas
- EGDCV – Cabo Verde Digital Governance Strategy and Action Plan
- UM Barometer: Monitoring the 2021-2025 Action Plan of the University of Minho
- Information Technology for Government Information Networks (IT4GIN)
- Governance Models for Collaboration and Coordination in Public Sector Digital Transformation