Soumaya Ben Dhaou, Research Fellow at UNU EGOV, presented a research paper entitled “Categorization of e-government capabilities: Lessons earned from a Canadian public organization” at the International Business Information Management Association (IBIMA), which took place in Vienna, Austria, between 3-4 May 2017. The main theme of the conference for its 29th edition was Innovation Management through Vision 2020: from Regional Development Sustainability to Global Economic Growth. IBIMA is an academic association dedicated to promote the careful examination and dissemination of modern management and business solutions in today’s business environment and to bridge the gap between research and practice.
This project was realized in collaboration with Dr. Laurent Renard, Professor and Director of the programs in information and technology at the department of management and technology – University of Quebec at Montreal. The goal of this study is to identify, define and categorize the capabilities needed to increase the likelihood of implementing or renewing successfully e-government projects. Based on an in-depth case study analysis of a Canadian public organization that has implemented and developed e-government projects successfully, an architecture of the required organizational and dynamic capabilities was proposed. The result of the study showed that the absence of one of these capabilities could be critical for the success of an e-government service delivery implementation.