Foundations of EGOV Measurement, Assessment and Monitoring

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    Project Manager :
    Delfina Soares

    Electronic Governance (EGOV) has become, along the last years, a focus of attention of governments and public agencies all over the world. In fact, many initiatives have been launched by governmental institutions, at all its levels and sectors, aiming at improving the way Information Systems and Technology (IST) can be used to enhance public services provision, to improve efficiency and effectiveness of internal public agencies operation, to stimulate citizen participation in government operation and decision-making processes, to innovate the way government operates, and to rise government transparency.

    As important as launching and implement these initiatives, it is to “measure” their success and impact. Only by measuring and monitoring EGOV initiatives will governments be able to understand the quality of the solutions and interventions done as well as the real effect and value produced by those initiatives. This knowledge is fundamental for leading EGOV development in a country, namely for the definition of new EGOV strategies and action programs that are aligned with the needs of governments, public institutions, citizens and the society as a whole.

    The existence of adequate and valid instruments for measuring EGOV development assumes thus a significant pertinence. In fact, the definition of such kind of instruments is pointed as a need in many political and scientific published documents and defined as an objective in many supranational and national EGOV action programs.

    This project aims at identifying academic and practitioners contributions to the area of EGOV measurement, assessment and monitoring by identifying the main constructs, topics, focus areas and current practices being performed. The compilation of such information will create a good foundation for the area and identify key differences between academia and practice, realizing the main differences and gaps that need to be closed.

    • Delfina Soares Delfina Soares Director
      Project Manager
    • Joana Amorim Carvalho
    • Elisabete Simões